Refund Policy

Cancellations made 30 or more days before check-in receive a full refund. Inside that 30-day window, reservations are non-refundable, including any Personalized Experience Package attached to the stay.

The reason is straightforward: at 30 days out, we commit on your behalf. Your Journey Host is scheduled, your chef, bartender, or other providers are booked and paid in advance, and the destination is held exclusively for your group and turned away from other requests. Those commitments can't be undone after the fact, so the policy doesn't bend after the window closes, for you or for any other guest.

If your plans are uncertain, the safest move is to finalize your Personalized Experience Package and confirm your dates before that 30-day mark, while everything is still fully flexible. Your Journey Host can walk you through your specific dates any time.